Have you worked with Back Bay Travel before?

How did you hear about Back Bay Travel?

Was our staff knowledgeable while handling your call?

Was our staff friendly and professional?

Was your agent courteous and helpful?

Was your order handled in a timely manner?

Were call backs made in a timely manner?

Were special requests handled correctly?

Were you offered a money saving coupon?

Were your documents delivered when promised?

Were your tickets and/or documents correct?

Were your advance seat requests correct?

Did you receive proper "frequent flyer" credit?

Method of travel?(check all that apply):

Did you have any problems during your trip that we can help investigate?

Additional comments:

Overall, how would you rate Back Bay Travel's performance in serving your travel arrangements?

      Excellent       Good       Fair       Unacceptable